Return Policy

Return & Exchange Policy

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

Timeframe: You have [number of days, e.g., 30 days] from the date of receipt to initiate a return.
Condition: The item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging, with all tags and labels attached.
Receipt: Proof of purchase (e.g., an order confirmation or receipt) must be provided for the return to be processed.

2. Non-Returnable Items

Certain items are non-returnable. These include, but are not limited to:

Gift cards
Downloadable software or digital products
Items marked as "Final Sale" or "Non-Returnable"
Personal care items (e.g., hygiene products, cosmetics) once opened
Custom or personalized items, unless defective or damaged upon arrival

3. How to Initiate a Return

To initiate a return, please follow these steps:

Step 1: Contact our customer service team at [email address] with your order number and reason for return.
Step 2: Our team will provide you with a return authorization (RA) number and return shipping instructions.
Step 3: Once you receive the RA number, securely pack the item(s) in their original packaging and include the RA number on the shipping label.

Please do not send your item back without obtaining a return authorization first, as it may delay processing.

4. Return Shipping Costs

Customer Responsibility: You are responsible for paying for your own shipping costs for returning your item unless the return is due to a product defect, damage, or incorrect item received.
Non-Refundable Shipping Costs: Original shipping costs are non-refundable unless the return is due to an error on our part.
Shipping Insurance: For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost during return transit.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days, e.g., 5-10 business days].

Partial Refunds: In some cases, only partial refunds may be granted, such as:

Items returned that show signs of use or damage not due to our error.
Items returned beyond the stated return window without prior authorization.

6. Exchanges

If you need to exchange an item for a different size, color, or a replacement for a defective item, please contact our customer service team at [email address]. Exchanges are subject to product availability.

If the requested exchange item is not available, we will issue a refund or store credit as per your preference.

7. Damaged or Defective Items

We take great care in ensuring your products arrive in perfect condition. However, if you receive an item that is damaged or defective, please contact us immediately at [email address] with photos and details of the issue.

We will arrange for a replacement, exchange, or refund for any item that arrives damaged, defective, or significantly different from what you ordered.

8. Late or Missing Refunds

If you haven’t received a refund yet, please check the following:

First, check your bank or credit card statement.
Then, contact your credit card company, as it may take some time before the refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at [email address].

9. Return Address

All returns should be sent to the following address Please include your RA number on the outside of the package to ensure your return is processed promptly.

10. Changes to the Return Policy

We reserve the right to modify or update this Return Policy at any time without prior notice. Changes will be effective immediately upon posting to the website. Please review this page periodically for any updates.