Returns
Our policy lasts 14 days from receiving the item, for exchange only. After 14 days, it is final sale.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your exchange, we require a receipt or proof of purchase.
Sale/Promo Code items:
Only full priced items may be exchanged. Sale items and items purchased with a promo code are final sale.
Custom pieces are not exchangeable and are final sale.
In special cases, there is a 20% restocking fee for a refund, less the cost of shipping both ways. This is as each piece is made to order.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@mordekai.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a store credit to the gift giver and he will find out about your exchange.
